We hope every customer is thrilled with their purchase and that everything about their LEB Hobbies experience rocks. Occasionally, however, problems can occur with merchandise that may be damaged or have a manufacturing defect or the incorrect item has been shipped. In that rare event, please read our return policy carefully and use the "Contact Us" page stating your issue to insure that your problem is taken care of quickly and efficiently.
Please inspect your merchandise upon receipt and notify LEB Hobbies of any problem through the "Contact Us" Page or by phone. If there is a problem with your purchase, you may receive a prompt replacement (if inventory is available) or a refund, subject to the restrictions below, as well as the discretion of LEB Hobbies.
Please contact us immediately through "Contact Us" or by phone if you are experiencing any issues. This includes merchandise that is inoperative from the start or becomes inoperative after short-term normal use and is under manufacturer warranty. If it is determined that you do have defective merchandise, we will issue an RA number to send it back to us for a refund or exchange. Please include a copy of your invoice to help us keep track of your return. If you experience problems with a Carrera item after 30 days, contact Carrera directly at 609-409-8510 and they will have you return it to them for replacement. All Carrera products supplied by LEB Hobbies are covered by the original manufacturer's limited warranty of 1 year. All Slot.it products supplied by LEB Hobbies are covered by the original manufacturer's limited warranty of 90 days. Warranty does not apply to merchandise that has been damaged due to normal wear and tear, misused, or modified in any way. The merchandise must be new from the box with short-term use when failure occurs. Any merchandise returned to LEB Hobbies must be sent back in original packaging and must be properly packed to prevent further issues.
Slot Cars or R/C with broken parts. Please note that we cannot take back cars as defective due to imperfections in paint jobs, or other minor flaws.
Slot Car Display cases. Display cases that become cracked during shipping are not subject to return or replacement as they are not covered by the various carriers or under manufacturer warranty.
Race Sets: Complete race sets may not be returned due to defects. However, we will gladly repair or replace defective components at no cost.
International customers please note: Due to the high costs of International shipping, we cannot pay for return shipping of defective products. If under 30 days from the date of sale, you will need to send the item back to us for a refund. If you wish for a replacement, we recommend waiting for a new order to reduce shipping costs. Original shipping costs are not refundable.
SHIPPING ERROR OR DAMAGED IN TRANSIT
We understand how frustrating it is to receive the wrong item or have your item damaged in transit and we will act quickly to resolve the problem. Contact us within 5 days of receipt and you will receive instructions on how to proceed. Any merchandise returned to LEB Hobbies must be unused in original packaging and must be properly packed to prevent further shipping damage. After receipt and inspection of the returned product(s), refund or a replacement will be promptly issued.
If you have paid with a credit card, please call or email us and we will ship out the correct item immediately. We will issue an RA number to write on the box of the mis-shipped item and a UPS call tag so UPS can send back the mis-shipped item at our cost. Please include a copy of your invoice to help us keep track of your return. If we do not receive the mis-shipped item back within two weeks, we will assume you wish to keep that item and we will bill your credit card accordingly.
If you have paid with PayPal, please call or email us. We will issue you an RA number to write on your box and a UPS call tag so UPS can send back the item at our cost. Please include a copy of your invoice to help us keep track of your return. The correct item will ship out as soon as we have received and inspected the return.
ALL OTHER RETURNS
Please call or use the "Contact Us' page to get an RA number in advance. Merchandise must be new and unused in original packaging and in resalable condition. All returns must be accompanied by a receipt or packing slip and mailed back to LEB Hobbies within 15 days of the original purchase. Customer pays return shipping and a refund will be issued upon receipt and inspection of merchandise. For returns other than defect/damage or incorrectly shipped item there will be a 15% restocking fee.
SORRY, BUT WE CANNOT NOT TAKE BACK OPENED POLY BAG OR BLISTER PACKED ITEMS SUCH AS GO!!! CARS OR GO!!! TRACK AND JTT PLANTS AS WE CANNOT RESELL THEM.
BULK TRACK RETURNS:
When ordering large amounts of track to build your own layout, we understand that you may not need everything you have ordered. If this is the case, we will allow returns for up to 60 days as long as the track boxes, bags, blister packs, etc have not been opened. As track is heavy and is expensive to ship, there may be a 15% restocking fee to cover our original shipping costs.
We highly recommend that you return the item via an insured carrier (e.g., FedEx, UPS, USPS Parcel Select), and that you insure the item for its full value. Make sure to retain all postal and insurance receipts - this will protect you in case the item is damaged or lost in transit. All returns must be pre-paid; sorry, we cannot accept COD returns.
Returns with RA number written on box should be sent to:
Returns / LEB Hobbies
655 Leslie Lane
Yardley, PA 19067