INTERNATIONAL SHIPPING DETAILS:
During the online checkout process, our shipping-rate calculator uses a custom package weight estimate to determine a shipping cost that closely meets the actual cost of shipping. This system is as accurate as possible, but products of the same weight are never the same size nor do they require the same degree of protective packaging materials. International online orders have too many variables to determine a precise shipping weight and the calculator may charge you less or more than the actual cost to us. If shipping charges are understated, we will contact you for your approval of the change in cost prior to charging your credit card. If payment was made by PayPal, we will send a PayPal invoice for the shipping differential.
UPS and USPS have size and weight restrictions that vary by country. Our website cannot account for this issue when it estimates shipping costs and can only calculate one box per order. If your order is very large or over 70 lbs, it will need to be in multiple boxes due to weight. If you are ordering a 1/32 or 1/24 track set, it may be necessary to repackage the track set into two or more smaller boxes. In this case, you will not receive the original manufacturer carton. Once the set is dismantled, you will not be able to cancel the sale and you will be obligated to assume any additional shipping costs.
USPS to Canada: USPS First Class Mail Tracking shows delivery to the Canada Border Services Agency only. Once delivered, USPS has no further involvement and cannot track your package. All USPS mail services: After the CBSA approves the parcel, Canada Post gets involved. Canada Post typically picks up the parcel, brings it to their depot, gets it sorted, and onto a truck headed to you. That may take a day or two. If duties need to be collected, you may receive a note for pick up or it will be delivered COD.
UPS: UPS Worldwide Express: Next business day to Canada, 2nd business day to Europe and Latin America and 2 to 3 business days to Asia. UPS Worldwide Saver: 1 to 5 business days. UPS Ground Canada is day definite depending on ship date. PLEASE NOTE: UPS WILL CHARGE A BROKERAGE FEE IN ADDITION TO IMPORT DUTIES/TAXES.
INTERNATIONAL CUSTOMS DETAILS
Import duties, taxes and charges
Customers are responsible for understanding any and all import policies, for paying their country's import customs duties, and for understanding the unique postal regulations of the country to which they are requesting delivery.
Import duties, taxes and brokerage charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's' customs office to determine what these additional costs will be prior to placing an order. These charges are normally collected by the delivering freight (shipping) company or when you pick the item up - do not confuse them for additional shipping charges.
LEB Hobbies will not reimburse the Customer for any portion of the price of goods purchased, the cost of shipping, taxes, customs or any other fee on orders undelivered due to recipient refusal.
Shipments to Brazil: As of January 1, 2019, all shipments to Brazil must include the receipient's Tax ID number on both the customs declarations and shipping labels. Shipments missing the recipient’s Tax ID will be subject to return, or even disposal, by Brazilian Customs.
Shipping and Customs Requirements For Brazil
Regardless of mail class, the recipient's Tax ID must be visible on the shipping label and declared within the appropriate customs form. There are several Tax IDs that can be used when shipping to Brazil, including:
- CPF – Individual Tax ID (format: 000.000.000-00)
- CNPJ – Business Tax ID (format: 00.000.000/0000-00)
- Passport Number
Custom holds and delays vary from country to country and are beyond the control of the seller. Please do not hold us responsible for delivery delays caused by customs related issues. Once your package has reached customs, it is no longer the responsiblity of the Postal Service. If your package cannot be located, it is then the responsibility of your customs agent to find it.
We do not mark merchandise values below value or mark items as gifts - US and International government regulations prohibit such behavior. Thank You!
ORDER TRACKING
After completing your order, an email confirmation including an order number will be sent to the e-mail address, which you provided on your order form. Once your order has shipped, you will receive an email shipping notification with tracking information.
USPS First Class Mail International is available to a few *countries, but IS NOT TRACKABLE for many. First Class Mail International delivery times vary from country to country and are usually between 10 business days to 6 weeks or longer depending on customs, their processing time and how it is routed through the delivery system. If your package should become lost, USPS will not be able to look for it.
*FCPIS tracking available only to: Australia, Belgium, Canada, Croatia, Estonia, Finland, Germany, Great Britain and Northern Ireland, Hungary, Israel, Latvia, Lithuania, Malaysia, Malta, Netherlands, New Zealand, Singapore, Spain, and Switzerland.
Please Note: If you choose to ship by USPS First Class Mail International, LEB Hobbies will not be held responsible for lost or damaged packages.
USPS Priority Mail International IS TRACKABLE and is usually delivered between 6 to 10 business days, but may be longer depending on the destination.
USPS Express Mail Internation IS TRACKABLE and generally arrives between 3 to 5 business days. Please note this is not a guarantee, only an estimated time frame.
