Thanks for shopping with LEB Hobbies!
Your order is important to us, which is why we want to make sure that your products arrive on time and in excellent condition. Please take a moment to review our shipping policy to be informed of how and when your order will ship.
* Order Processing
* Payment Methods
* Shipping Methods
* International Shipping Details
* International Customs Details
* Shipping Cost
* Order Tracking
* Sales Tax
* Cancellation Policy
Orders placed by noon EST are normally processed and shipped same day or within approximately one (1) business day from the date the order was placed subject to stock availability and any security checks. If there is any reason that your order cannot be sent within this time, we will contact you immediately.
During times of peak seasonal demand (for example Valentine's Day, Father's Day, but especially at Christmas) there may be a slight delay in the shipping of your order, so please check our homepage for details and allow extra time for delivery.
PLEASE NOTE: During the online checkout process, our shipping-rate calculator uses a custom package weight estimate to determine a shipping cost that closely meets the actual cost of shipping. However, express shipments, APO Boxes, overweight, over-sized, and/or multiple parcels may change the actual shipping price. If shipping charges are understated, we will contact you for your approval of the change in cost prior to charging your credit card. If payment was made by PayPal, we will send a PayPal invoice for the shipping differential.
We accept all major credit cards and PayPal, which enables you to make online payments with-or without a PayPal account.
We offer many payment and shipping choices to our domestic and international clients. Please see below for details. If you have any special requests for shipping, please enter them into the “Comments” section at checkout. After you check out, you will receive a confirmation email that will include your order number – please reference that number in any correspondence with us regarding your purchases.
We Offer the Following Shipping Services:
UPS: UPS Next Day Air, UPS 2nd Day Air, UPS 3rd Day Air, UPS Ground.
USPS: Express Mail®, Priority Mail, First-Class Mail, Parcel Select
UPS: UPS Ground Canada (by request)
USPS: Global Express Guaranteed, Global Express Mail International, Priority Mail International and First Class International
INTERNATIONAL SHIPPING DETAILS:
PLEASE NOTE: During the online checkout process, our shipping-rate calculator uses a custom package weight estimate to determine a shipping cost that closely meets the actual cost of shipping. This system is as accurate as possible, but products of the same weight are never the same size nor do they require the same degree of protective packaging materials. International online orders have too many variables to determine a precise shipping weight and the calculator may charge you less or more than the actual cost to us. If shipping charges are understated, we will contact you for your approval of the change in cost prior to charging your credit card. If payment was made by PayPal, we will send a PayPal invoice for the shipping differential.
UPS and USPS have size and weight restrictions that vary by country. Our website cannot account for this issue when it estimates shipping costs and can only calculate one box per order. If your order is very large or over 70 lbs, it will need to be in multiple boxes due to weight. If you are ordering a 1/32 or 1/24 track set, it may be necessary to repackage the track set into two smaller boxes. In this case, you will not receive the original manufacturer carton.
INTERNATIONAL CUSTOMS DETAILS
Import duties, taxes and charges
Customers are responsible for understanding any and all import policies, for paying their country's import customs duties, and for understanding the unique postal regulations of the country to which they are requesting delivery.
USPS: Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's' customs office to determine what these additional costs will be prior to placing an order. These charges are normally collected by the delivering freight (shipping) company or when you pick the item up - do not confuse them for additional shipping charges.
USPS to Canada: USPS First Class Mail Tracking shows delivery to the Canada Border Services Agency only. Once delivered, USPS has no further involvement and cannot track your package. All USPS Mail Services: After the CBSA approves the parcel, Canada Post gets involved. Canada Post typically picks up the parcel, brings it to their depot, gets it sorted, and onto a truck headed to you. That may take a day or two. If duties need to be collected, you may receive a note for pick up or it will be delivered COD.
UPS to Canada: UPS standard to Canada is available upon request, but is not included in the shipping estimate provided at checkout. Customs charges will be billed in addition to the shipping cost as they will be collected before shipping. We will contact you by email to give you the exact total charges for your approval prior to charging your credit card.
LEB Hobbies will not reimburse the Customer for any portion of the price of goods purchased, the cost of shipping, taxes, customs or any other fee on orders undelivered due to recipient refusal.
Custom holds and delays vary from country to country and are beyond the control of the seller. Please do not hold us responsible for delivery delays caused by customs related issues. Once your package has reached customs, it is no longer the responsiblity of the Postal Service. If your package cannot be located, it is then the responsibility of your customs agent to find it.
We do not mark merchandise values below value or mark items as gifts - US and International government regulations prohibit such behavior. Thank You!
Free Ground Shipping option on shippable orders over $100.00 within the Continental United States. Expedited or overnight shipping at cost. Shipping will be charged for new US orders containing in stock merchandise and Pre-Orders not in stock if the shippable part of the order does not exceed $100.00.
Shipping charges vary depending on the package size, weight, destination and shipping method.
Shipping fees do not include any hidden handling or packing fees and reflect actual postage costs. Transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.
After completing your order, an email confirmation including an order number will be sent to the e-mail address, which you provided on your order form. Once your order has shipped, you will receive an email shipping notification with tracking information.
USPS First Class Mail International IS NOT TRACKABLE. First Class Mail International delivery times vary from country to country and are usually between 10 business days to 6 weeks or longer depending on customs, their processing time and how it is routed through the delivery system. If your package should become lost, USPS will not be able to look for it.
Please Note: If you choose to ship by USPS First Class Mail International, LEB Hobbies will not be held responsible for lost or damaged packges.
USPS Priority Mail International IS TRACKABLE and is usually delivered between 6 to 10 business days, but may be longer depending on the destination.
USPS Express Mail Internation IS TRACKABLE and generally arrives between 3 to 5 business days.
We try our best to keep our website current and updated. Therefore, the product status stated online typically reflects the current active inventory. If you order an item that is not in stock, LEB Hobbies will notify you immediately and, if unable to accommodate your order, we will refund your purchase. You are also welcome to contact us to inquire about the availability of product prior to purchase.
Applicable sales tax (6.00%) will be charged on total merchandise for orders shipped within Pennsylvania State.
We make every attempt to process orders as quickly as possible. Therefore, once an order has been packaged for shipping, it cannot be canceled or modified in any way. The standard LEBHobbies.com Returns & Exchanges Policy applies to all orders.
We reserve the right at any time after receipt of your order to accept or decline your order, or any portion thereof, even after your receipt of an order confirmation without assigning any reason. We reserve the right, at our sole discretion, to limit the quantity of items purchased and/or to prohibit sales to dealers.